STK REFUND POLICY
We do not offer refunds, however we are more than happy to offer a full guarantee on craftsmanship issues at the discretion of StumpTown Kilts (STK). STK does not cover the return shipping cost. Returns will be honored within a period of 90 days from receipt of purchase if we determine that the issue is not caused by normal wear and tear, care issues, or is beyond a manufacturer's defect. Once a kilt has been washed it is no longer allowed to returned, exchanged, or refunded. We do not offer repairs on kilts that are out of warranty.
STK only accepts the exchange of new, unworn and unwashed kilts within a period of 30 days from receipt of purchase. Purchaser is responsible for all return shipping costs and may pay a $20 restocking fee. The customer is responsible for the shipping to and from STK. If the kilt has been purchased from one of STK’s Authorized Dealers, it will be up to the discretion and return policy of the retailer. STK’s full guarantee on craftsmanship still applies.
So you ordered a kilt from StumpTown Kilts and before receiving our quality product you decided to wear pants instead. STK takes great care in processing and shipping your order in a timely fashion and incurs a credit card processing fee, so STK needs to recoup. Beware STK will charge a cancellation fee of no more than $20 per item at our discretion.
RETURNING OR EXCHANGING YOUR KILT
Give us a call at 503-839-7604 and we will work out the details with you.
Mail all returns/exchanges to:
2020 SE Bush ST
Portland, OR 97202